Vet Shop

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Terms & Conditions

Terms and Conditions for sale of goods online. Please read these terms and conditions carefully. They contain important information about your rights and obligations.


1. Introduction
 This website is operated by Eurovet Ltd (‘Vetshop’ ‘our’, ‘we’ or ‘us’). Company Number: 2390629 and GST number: 103-915-937.

By clicking on the tick box during account creation you agree to be legally bound by these terms and conditions.


2. Nature of our website
Our website is a place for you to select and order veterinary products including prescription medicines and pet food (the ‘Products’). Our website describes the Products in more detail.
Please note that our website is available only to individuals that can form legally binding contracts under applicable law. You must be over eighteen (18) years to purchase the Products, using the payment method displayed on our website.


3. Your promises to us
You guarantee that the information you provided when you registered on the website is correct and up to date.
YOU  GUARANTEE THAT YOU HAVE:- (a) READ THE INFORMATION ON OUR WEBSITE ABOUT USE OF THE PRODUCTS; (b) THAT YOU UNDERSTAND SUCH PRODUCT INFORMATION; (c) THAT YOU ARE COMPETENT TO USE THE PRODUCTS ON YOUR PET OR ANIMAL SAFELY; AND (d) THAT YOU HAVE PURCHASED THE CORRECT SIZE OF THE PRODUCTS FOR YOUR PET OR ANIMAL.

4. Buying Products on our website
To order a product you will need to follow the ordering procedures set out on our website. Details of our prices for the Products, and the procedures for payment and delivery are displayed on our website.
Any times or dates stated on our website for delivery on the shipping and returns page are estimates only. Vetshop will dispatch the Products (except prescription only medicines) within 2 working days of the date on which payment for your order is processed and if we are not able to do this we will contact you. Timescales for delivery will depend upon the delivery option selected by you. Vetshop make all reasonable effort to deliver goods within the times specified, but does not accept liability for any failure to deliver within that time. Once your order has been received you must check your Products for accuracy, Vetshop must be notified of any discrepancies or damage within 2 working days.


You may pay by credit card or via bank transfer. As the soon as the funds have been received we will send the goods. The price of any Product is the price in force at the date and time of your order. We may change the price of any Product before you place an order. We try to ensure that our prices displayed on our website are accurate but the price on your order will need to be validated by us as part of the acceptance procedure. We will inform you if a Product’s correct price is higher than that stated in your order and you may cancel the order and decide whether or not to order the product at the correct price.

 
The prices for all Products are exclusive of cost of delivery by courier unless you qualify for free delivery (please see the shipping and returns page on our website). All prices are inclusive of GST.


If your order is accepted, we will confirm acceptance to you by online electronic means (‘Confirmation’) to the email address you have given us on registration. The order will then be fulfilled by the date set out in the Confirmation or, if the Confirmation does not contain such a date, within thirty (30) days.

 

If the Product you ordered is unavailable for delivery within thirty (30) days of the date of order, we will notify you by email and offer you a refund and/or an alternative.


You undertake that all details you provide to us for the purpose of purchasing goods which may be offered by us on our website will be correct, that the credit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any goods. We reserve the right to obtain validation of your credit card details before providing you with any goods.

 

 If we have any queries or concerns about the Products that you have ordered then we will contact you to obtain clarification about your order.


 We reserve the right to deduct an administration fee from your credit card to cover our reasonable expenses if the Products are not delivered because the address is incorrect as a result of you providing incorrect information to us when you placed the order.


5. Price guarantee

 

Only valid before goods are purchased. Not for bulk orders. VetShop reserves the right to withdraw the price guarantie if financial loss is anticipated or the vetshop price was miscalculated.

6. Returns
You may return any Products you have purchased with the exception of prescription only medicines, within seven (7) working days of delivery for any reason (including if you simply change your mind). To do so you must notify us in writing (including email) within those seven (7) working days. Refunds will be paid as soon as possible, but in any event within thirty (30) days.

 

 You must arrange for and pay the costs of returning the Products to VetShop. If you want VetShop to arrange a courier collection of the Products then you must contact us by telephone. We will inform you of the costs and  arrange a collection after the courier fee has been paid.


 While in your possession, you must take reasonable care of the Products you intend to return to us. YOU MUST NOT USE ANY PRODUCTS THAT YOU INTEND TO RETURN TO US AND IF THE PRODUCTS ARE VACUUM PACKED YOU MUST NOT UNSEAL THEM. ALL PRODUCTS MUST BE RETURNED TO US IN THE ORIGINAL PACKAGING AND WITH ANY FREE OR PROMOTIONAL ITEMS WHICH ORIGINALLY ACCOMPANIED THEM.


 If:(a) the Product delivered is not what you ordered, or does not correspond with its description; (b) the Product delivered is not of a satisfactory quality; or (c) the Product is not fit for its purpose, if such purpose was notified to us in writing before you placed the order VetShop will, at its option, deliver to you a replacement Product or refund to you the price paid and your reasonable costs of returning the Products.


If you are returning the Products because they are damaged or faulty then please include a written explanation of the fault or damage.

 

7. Modifications to website

We reserve the right to make changes or corrections, alter, suspend or discontinue any aspect of our website or the content available through it, including your access to it. Unless explicitly stated to the contrary, any new features including new content, and/or the sale of new Products shall be subject to these terms and conditions.

Please note that although we try to ensure that the content of our website is accurate, our website may contain typographical errors or other inaccuracies. We rely upon the information provided to us by the manufacturer’s of the Products and accordingly cannot be responsible for changes made to Products by the manufacturer’s of such Products where these changes have not been notified to us.

8. Prescription only medicines
Certain Products listed on our website are only available for sale if you have a valid veterinary prescription for such Products. In order to purchase prescription only medicines you must place your order through the website as set out on the order page and then send to us the original veterinary prescription by post.
 

 We will not dispatch the Products without receipt of an original veterinary prescription and we will not accept faxed or scanned copies of prescriptions.

Orders for prescription only medicines are packaged and held until such time as the appropriate veterinary prescription is received and verified. We will then confirm to you by email that the prescription has been received and that the Products will be dispatched to you.
 

If an appropriate veterinary prescription for the Products ordered is not received within 14 days of the date of order then we will refund to you the cost of the Products.


Prescription only medicines will only be dispatched to the person whose name and address are on the veterinary prescription.


We cannot accept veterinary prescriptions which are issued by a veterinary surgeon whose place of business is located outside of New Zealand.

 
We cannot accept retuned prescription only medicines for a refund.

9. Non-delivery of Products
If your order is not received within 3 working days of the date on which delivery was estimated to occur then you should notify us by email with your order number. We will note that the order has been delivered late and will contact the courier if appropriate.


10. Applicability of online materials
Unless otherwise specified all content and materials published on our website are presented solely for your private, personal and non-commercial use.


Our website is controlled and operated by us from our offices in Mount Maunganui, New Zealand. Information on Products is supplied by the manufacturer’s of such Products, VetShop does not verify such information in any way. All information on Products is published in good faith but we do not (to the extent permitted by applicable law) accept responsibility for the accuracy or otherwise of such information (whether published on or offline) and if you have any queries about any of our Products you should contact your veterinary surgeon.


We have used our best endeavours to ensure that our website complies with NZ laws. VetShop does not offer the Products for sale to persons resident outside of New Zealand.

 
 Any advice given on our website is provided as general information only and is not intended to constitute veterinary advice. You should consult your veterinary surgeon for advice on specific issues relating to the health and wellbeing of your pet or animal. No duty of care is assumed to any person and no liability is accepted in respect of the contents of the website.

11. Copyright and monitoring.
The contents of our website are protected by international copyright laws and other intellectual property rights. The owner of these rights is VetShop, its affiliates or other third party licensor's. All product and company names and logos mentioned in our website are the trade marks, service marks or trading names of their respective owners, including us. You may download material from our website for the sole purpose of placing an order with VetShop or using our website as a shopping resource. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our website including but not limited to text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so by us.

12. Linked sites
VetShop make no representations whatsoever about any other websites which you may access through our website or which may link to our website. When you access any other website you understand that it is independent from VetShop and that we have no control over the content or availability of that website. In addition, a link to any other website does not mean that VetShop endorses or accepts any responsibility for the content, or the use of, such a website and VetShop shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other website or resource. Any concerns regarding any external link should be directed to its website administrator or web master.

13. Availability of our website
We will try to make our website available but cannot guarantee that our website will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to interfere with the proper working of our website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other Internet connected device.


14. General
 These terms and conditions are personal to you and are entered into by you for your own benefit and not for the benefit of any third party.
 

We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by that version. You must check the terms and conditions on the website regularly.