Vet Shop

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Return Information

  • All goods are carefully packed. Should the goods be damaged upon delivery, please contact Vet Shop so we can rectify the problem.
  • If you are not happy with the goods you receive, please contact Vet Shop within 7 working days. We may be able to offer a replacement or refund.
  • If there is any delay in processing your order (e.g goods are out of stock), we will notify you immediately of the expected delivery date and offer you an alternative. You may choose to proceed with or cancel your order.
  • Prescription only medicines may not be refunded or returned.
  • Refunds will be paid as soon as possible after the return of the goods.
  • You must arrange and pay the costs of returning products to Vetshop unless the items sent were incorrect.
  • If you would like Vetshop to arrange a courier collection of the product/s then you must contact us, the appropriate courier charges will need to be paid for before collection. We will notify you of the correct charges.
  • All products must be returned to us in the original packaging and in good order.

 

To return, please repackage and mail to:

Vet Shop
35C Totara Street

Mount Maunganui 3116

We would also appreciate it if you would include a note on what exactly

ou found lacking. (We strive to get our customers the best possible service and products, so if there is an area we need to improve then we really want to know about it).

  • All goods are carefully packed. Should the goods be damaged upon delivery, please contact Vet Shop so we can rectify the problem.
  • If you are not happy with the goods you receive, please contact Vet Shop within 7 working days. We may be able to offer a replacement or refund.
  • If there is any delay in processing your order (e.g goods are out of stock), we will notify you immediately of the expected delivery date and offer you an alternative. You may choose to proceed with or cancel your order.
  • Prescription only medicines may not be refunded or returned.
  • Refunds will be paid as soon as possible after the return of the goods.
  • You must arrange and pay the costs of returning products to Vetshop unless the items sent were incorrect.
  • If you would like Vetshop to arrange a courier collection of the product/s then you must contact us, the appropriate courier charges will need to be paid for before collection. We will notify you of the correct charges.
  • All products must be returned to us in the original packaging and in good order.

 

To return, please repackage and mail to:

Vet Shop
35C Totara Street

Mount Maunganui 3116

We would also appreciate it if you would include a note on what exactly

ou found lacking. (We strive to get our customers the best possible service and products, so if there is an area we need to improve then we really want to know about it).